Order Cancellation Policy
At Hugo Knives™, we understand that plans can change.
That’s why we offer a flexible cancellation policy within a limited time window to make your shopping experience worry-free.
1. Order Cancellation Time Frame
You have up to 12 hours from the time of purchase to cancel your order.
We encourage you to contact us as soon as possible if you change your mind.
2. How to Cancel an Order
To cancel your order within the 12-hour window, please:
contact@hugoknives.com
📩 Email our customer support team with your order number at:🕒 Our team will verify your request based on the purchase time.
✅ If approved, you’ll receive a confirmation email once your order is canceled.
3. After the 12-Hour Window
Unfortunately, once the 12-hour window has passed, we can no longer cancel or modify your order, as it may already be processed or shipped.
4. Refund Process
If your cancellation request is approved within the allowed timeframe:
- A full refund will be issued to your original payment method
- Please allow up to 5 business days for the refund to appear in your account
5. Need Assistance?
If you have any questions about order cancellations, feel free to contact our support team — we’re always here to help.
Thank you for choosing Hugo Knives™.
We truly appreciate your trust and support.
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