Order Cancellation Policy

At Hugo Knives™, we understand that plans can change. To ensure a worry-free shopping experience, we offer a flexible cancellation window, subject to the specific timeframes detailed below.

1. Cancellation Timeframe

You have a maximum window of 12 hours from the exact time of purchase to request a cancellation. Because we strive to process and dispatch orders as quickly as possible, we strongly encourage you to reach out to us immediately if you change your mind.

2. How to Request a Cancellation

To cancel your order within the allowed 12-hour window, please follow these steps:

1. Send an email directly to our customer support team at: contact@hugoknives.com.
2. Include your Order Number (e.g., #HUGO1234) and the full name used during checkout in the subject line or body of the email.

Our support team will verify the timestamp of your request against the official purchase time. Once your request is verified and processed, you will receive an automated Cancellation Confirmation Email.

3. Requests Outside the 12-Hour Window

Once the 12-hour timeframe has passed, the order enters our automated fulfillment and shipping process. At this stage, we can no longer cancel or modify your order. If your order has already been processed or shipped, you will need to wait to receive the package and then follow our official Refund & Return Policy to return the eligible items.

4. Refund Process for Canceled Orders

If your cancellation request is successfully submitted and approved within the 12-hour window:

• A full refund (100%) will be credited back to your original payment method.
• Please allow up to 5 business days for the funds to reflect in your bank account or payment statement, depending on your financial institution's processing times.

5. Need Assistance?

If you have any urgent questions regarding an order adjustment or cancellation, please do not hesitate to contact our dedicated support team:

• Customer Support Email: contact@hugoknives.com