Have a question, feedback, or need assistance with an order? We are here to help.
At Hugo Knives™, customer satisfaction is our top priority. Whether you have questions about our premium cutlery collections, need assistance with tracking an order, or want to initiate a return, our dedicated support team is committed to delivering prompt and professional assistance.
📧 Email Customer Support
For all order inquiries, billing questions, or policy clarifications, please email our support desk directly:
*We respond to all verified email inquiries within 24 business hours.
💬 Live Chat Assistance
Need immediate support? Click on the interactive chat icon located at the bottom right corner of your screen to chat live with our support agents.
Operational Hours:
9:00 AM – 9:00 PM (UK Time), 7 days a week
🏢 Official Corporate Registry & Identity
In full compliance with international consumer rights, distance selling regulations, and advertising platform transparency requirements, here is our official legal corporate structure:
| Trading Identity | Hugo Knives (hugoknives.com) |
| Registered Company Name | NIJI KNIVES LTD |
| UK Company Number | 16157205 |
| Registered Legal Office | Demar House, 14 Church Road, East Wittering, Chichester, West Sussex, England, PO20 8PS |
How Can We Assist You Today?
Our infrastructure is perfectly tailored to handle and resolve requests regarding:
- Order Logistics: Tracking adjustments, shipping delays, or delivery verification.
- Returns & Replacements: Initiating return procedures within our compliant 30-day window for defective or damaged items.
- Product Specifications: Detailed dimensions, steel grading quality, and sharpening care instructions.
Please do not hesitate to reach out. We appreciate your partnership and trust in Hugo Knives™.